Results That Speak
See how Midmost Services has transformed CX operations for our partners.
17,000+
Guest Conversations
Q4 2025
35,000+
Messages Handled
Q4 2025
<16 min
Avg First Response Time
Q4 2025
<6 min
Avg Message Accept Time
Q4 2025
4.81/5
Avg Guest Review Score
Across 1,500+ reviews (Q4 2025)
93%
Damage Claim Success Rate
Airbnb resolution requests (2025)
$50,000+
Recovered in Guest Damage Claims
2025
All metrics from Q4 2025 (October-December). Review averages vary by property and season.
15-minute response SLA available. Detailed benchmarks available upon request.
What Our Guests Are Saying
“Communication with the host was excellent; they responded quickly and made check-in and checkout super smooth. The place was clean, comfortable, and exactly as described.”
Airbnb Guest
October 2025
“The host's communication was outstanding - very quick to respond to any questions we had. The home was extremely clean, well-kept, and comfortable, which made our stay even better.”
Airbnb Guest
November 2025
“The management team was super responsive, they always replied right away. The house looked just like the photos and all the appliances were basically brand new. Highly recommend!”
Airbnb Guest
December 2025
“Host was incredibly responsive, accommodating, and kind. The views were gorgeous. We loved the hot tub. Local recommendations were very helpful. We hope we get to return one day.”
Airbnb Guest
November 2025
“They were super responsive which was shocking because most companies don't do that. Really cute house at a great location and all the amenities you need for a vacation.”
Airbnb Guest
October 2025
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